FAQ

Q: What is Le Clos des Vieux Moulins in La Flotte? A: Le Clos des Vieux Moulins is a small 3-star holiday residence located in La Flotte, on the Île de Ré. It offers 16 independent villas with a private courtyard, accommodating 2 to 6 people, with 1, 2 or 3 bedrooms. Q: Where is the residence located in relation to the beaches and the village? A: 6 Avenue des Vieux Moulins, 17630 La Flotte The residence is a 5-minute walk from the port and the medieval market of La Flotte, one of the most beautiful villages in France, and about 10 minutes by bike from the beaches. Everything is accessible without a car. Q: Which villas are suitable for families with children? A: All villas are family-friendly. 4 villas have a bathtub in addition to the first bathroom (7, 14, 9 and 12). The residence holds the "Famille Plus" label and offers equipment for young children and babies. Q: Can we book directly without going through Booking or Airbnb? A: Yes, booking directly on leclosdesvieuxmoulins.com guarantees the best rate and direct contact with the residence team. The availability calendar is always up to date. Q: What activities can be done from La Flotte? A: From the residence: cycling on the island’s bike paths, La Flotte market (ranked among the most beautiful in France), sailing, beach, water sports, visit to the Phare des Baleines lighthouse, and discovery of the 10 villages of the Île de Ré. Q: What labels and classifications does the residence hold? A: The residence is classified as a 3-star Tourism Residence. Holder of the «Famille Plus» label, a national label for establishments catering to families with children aged 18 months and over. Partner of Destination Île de Ré, the inter-municipal tourist office committed to responsible and authentic tourism. Q: How do I book a villa? A: You can book in several ways: • Online directly at leclosdesvieuxmoulins.com, best rate guaranteed • By phone at +33 6 48 11 00 62 for a personalised quote • By email at [email protected] Booking directly guarantees the best available rate. Q: What is the minimum length of stay? A: The minimum stay is 2 or 3 nights depending on the period, and 7 nights during peak season. Arrivals and departures are possible any day of the week, except in July and August where specific constraints apply (contact us for more details). Q: What payment methods are accepted? A: The residence accepts: • Credit / debit card • Bank transfer • Paper Chèques-Vacances (ANCV) • Chèques-Vacances Connect (digital version) • Cash Q: Is it cheaper to book directly on the website rather than through Booking or Airbnb? A: Yes. The official website guarantees the best rate. By booking directly, you avoid platform commissions and benefit from direct contact with the residence team to personalise your stay. The commission is paid by the guest, not the owner. Q: Are there any last-minute offers? A: Yes, last-minute offers may be available on the official website. The rate will appear when checking availability. Q: What are the check-in and check-out times? A: Check-in: between 4:00 PM and 7:00 PM. Check-out: before 10:00 AM. For flexible times, please contact the team in advance, subject to availability. Self check-in is always available Q: What does the arrival process look like? A: The Le Clos des Vieux Moulins team welcomes you on site and is available throughout your stay to share tips, recommendations, and guide you towards activities that match your interests. Q: What equipment is included in each villa? A: Each villa includes: Free unlimited WiFi Private parking Private courtyard High-quality bedding Q: Is there a swimming pool? R : No, there is no swimming pool within the residence. The AQUARE swimming pool is located 1.4 km away. Q: Is parking included and secure? A: Yes, each villa has a private parking space included in the rate. Thanks to its central location in La Flotte, you can leave your car and get around on foot or by bike throughout your stay. Electric vehicle charging is available via a 3.7 kW outlet, with prior notice. Q: Is the WiFi free and of good quality? A: Yes, WiFi is free, unlimited and included in all villas. It has been designed to allow guests to work remotely or stream comfortably during their stay. Q: Can we rent bikes directly at the residence? A: Yes, Le Clos des Vieux Moulins offers a bike rental service through a partner who leaves the bikes on site. This is a major advantage: the Île de Ré is one of France's most renowned cycling destinations, with over 100 km of cycle paths. You can set off directly from the residence. Q: Are pets allowed? A: No, pets are not allowed in the residence, regardless of size. This rule applies to all animals to ensure the comfort of all guests. Q: Do you accept groups? A: No, groups are not accepted at the residence, in order not to disturb other guests and to preserve the peaceful atmosphere. The residence is dedicated to families, couples and small groups of friends staying in the same villa. Q: Are the villas accessible to people with disabilities? A: No, the villas are currently not accessible to people with reduced mobility. For any specific questions, please do not hesitate to contact the team, who will do their best to assist you. Q: What can we do from the residence on the Île de Ré? A: The Île de Ré offers a wealth of activities from La Flotte: Cycling: over 100 km of cycle paths, starting directly from the residence Beaches: 10 minutes by bike Sailing, paddle boarding, surfing, kayaking Fishing and seaside walks Equestrian centre Segway tours (unique experiences) La Flotte market — one of the most beautiful markets in France Village visits: Saint-Martin-de-Ré, Ars-en-Ré, Le Bois-Plage Phare des Baleines lighthouse, Saint-Martin citadel The team is on hand to recommend the best local spots. Q: Are there shops and restaurants nearby? A: Yes. La Flotte town centre is a 5-minute walk away, with bakeries, grocery shops, restaurants, the market and the fishing port. La Flotte is listed among the most beautiful villages in France — everything you need is within walking distance. Q: What is the best season to stay in La Flotte? A: The Île de Ré is beautiful in every season: Summer (July–August): maximum activity, beaches, markets, warm sea Spring and autumn: ideal for cycling, walks and sightseeing without the crowds Winter: relaxation, unique light, absolute peace and quiet Q: How can I contact the residence? A: All our contact details: Phone: +33 6 48 11 00 62 / +33 5 46 69 39 28 Email: [email protected] Address: 6 Avenue des Vieux Moulins, 17630 La Flotte-en-Ré Website: www.leclosdesvieuxmoulins.com Q: How do I get to the residence from the mainland? A: The Île de Ré is connected to the mainland by the Île de Ré bridge (toll) from La Rochelle. La Flotte is about 15 km from the bridge, a 20-minute drive. The nearest SNCF railway station is La Rochelle-Ville, then take a bus or taxi to La Flotte. La Rochelle airport is close to the bridge, approximately 25 minutes by car from the residence, with flights to Geneva, Brussels, London, Lyon, Marseille and more.